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Shipping & Returns

SHIPPING POLICY

I ship worldwide from the United Kingdom. Shipping costs are calculated when your delivery country is selected at the checkout.

All items (unless otherwise specified) are handmade to order and therefore require between 3-5 working days to be dispatched. Bespoke orders will take longer, the timeframe of which will depend on your chosen design.

NEED YOUR ORDER SOONER?

Please contact me if you require your order before a specific date, I will always try to accommodate your request where possible. Make sure you contact me before placing your order to ensure it is possible and to allow for shipping costs can be adjusted if necessary. If you contact me after an order has been placed, I cannot always guarantee your order for the date you need it by. 

RETURN & EXCHANGE POLICY

Customer satisfaction is of the utmost importance to me.  I do not offer refunds, however, if for some reason you are not completely satisfied with your purchase we will gladly issue an exchange or store credit within 14 days of delivery. The item must be returned in unused condition in its original packaging. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. I recommend using Royal Mail 1st class with a tracking number to return items, as I am not liable for any items lost in transit. 

Please be aware that exchanges and purchases made with store credits are processed as a new order and standard delivery times and shipping costs will apply. 

Custom-made designs, including pieces made in different karats and/or gold colours from our standard range, cannot be refunded or exchanged. Any changes needed to these custom pieces will be quoted on.

All my pieces are handmade. Please allow for slight variations; after all that is what makes your piece unique.

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ECO-FRIENDLY PACKAGING

All my jewellery comes packaged in a Skylark jewellery box, carefully wrapped in eco-friendly packaging and ready to be gifted. 

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HANDMADE

Each and every piece of Skylark jewellery is individually handcrafted with care, offering endless possibilities for bespoke customisations. Get in touch to discuss your ideas. 

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